newsletter archive: E-Commerce Minute

Friday, July 1, 2011

E-Commerce Minute

E-Commerce Minute: Friday -- July 1, 2011

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
US Phone Buyers Dump Dumb, Get Smart
Google+ Could be the Biggest Thing in Social Networking
Sony's Exec Changes Fail to Impress
Adobe's Vanishing Linux Air Support: Personal or Strictly Business?
MyCyberTwin: Your Customer Service Fantasies Fulfilled
Spurned Affiliates Gnash Teeth Over Calif. E-Commerce Tax Law
The Enterprise 2.0 Global Delivery Model Transformation, Part 3

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Podcast
Google's Social Blowout (14:35 minutes)
In this episode: Google gives social networking another go with Google+;
Amazon swiftly severs ties with its California affiliates immediately
after the state enacts a law that would turn many online retailers into
California state sales tax collectors; the U.S. Supreme Court strikes
down a state law that would impose criminal penalties on video game
vendors caught selling violent games to minors; News Corp. boots MySpace
out of the house after six years and hundreds of millions of dollars in
losses; Microsoft sends its latest set of office tools skyward.
http://www.ecommercetimes.com/shared/audio/ect-recap-2011-07-01.mp3

Today's Story Highlights

US Phone Buyers Dump Dumb, Get Smart
Nielsen's latest statistics on smartphone sales in the U.S. are more
than a little eye-catching. They suggest that an important tipping point
is on the horizon: The majority of mobile phone users will soon own
smartphones, as opposed to feature phones. The majority of cellphone
users still own feature phones, Nielsen says, based on its May survey of
mobile consumers in the U.S.
http://www.ecommercetimes.com/story/72792.html

Google+ Could be the Biggest Thing in Social Networking
By now, you've probably heard about Google's limited release of its new
social networking platform, Google+ -- but did you know this could be
the most significant product launch in the brief history of social
media? That may sound like an outrageous statement, but it's true. And
it's valid regardless of whether Google+ proves to be raging success or
a total flop.
http://www.ecommercetimes.com/story/72788.html

Sony's Exec Changes Fail to Impress
Several weeks after the Sony PlayStation Network was brought to its
knees by a massive security breach, the company has decided to clean
house with an executive reshuffling. Among the changes: Akira Sato,
chairman of Sony Computer Entertainment, and Ken Kutaragi, honorary
chairman, will retire, effective almost immediately.
http://www.ecommercetimes.com/story/72787.html

Adobe's Vanishing Linux Air Support: Personal or Strictly Business?
Adobe's recent decision to pull support away from Air for Linux might be
the first in a series of market adjustments designed to throttle its
bottom line with Android rather than the traditional Linux platform. But
the move could cost the company a bankroll of good will. Adobe
officials do not see their action as hampering relations with the Linux
community.
http://www.ecommercetimes.com/story/72785.html

MyCyberTwin: Your Customer Service Fantasies Fulfilled
Imagine a customer service agent who can do virtually no wrong. She
typically answers questions in about three seconds, with an astonishing
94 percent accuracy rate. She puts callers at ease, offering them
information about related issues without making them listen politely
through an entire spiel or pressuring them to buy. She's unruffled by
verbal abuse, and she's fluent in many languages.
http://www.ecommercetimes.com/story/72760.html

Spurned Affiliates Gnash Teeth Over Calif. E-Commerce Tax Law
California Governor Jerry Brown signed a law Wednesday that will require
Amazon.com and other Internet retailers to collect sales tax on goods
sold to California residents. In response, Amazon sent a letter to its
affiliates in California terminating their relationships. Affiliates are
companies that sell goods through Amazon.
http://www.ecommercetimes.com/story/72781.html

The Enterprise 2.0 Global Delivery Model Transformation, Part 3
Three key aspects of the resourcing paradigm will undergo a change with
E2.0: resource geographic spread; team constitution; and skillsets
required. With the availability of collaboration media and their ease of
access, customer groups and IT support/delivery groups will operate out
of their own locations without the need to work in a centralized
fashion.
http://www.ecommercetimes.com/story/72709.html

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About the E-Commerce Times
The E-Commerce Times is a free online publication that provides
daily news, special reports and success stories in addition to an
e-commerce products and services guide. The publication's tagline
is "E-Business Means Business," and its content includes
information on a wide variety of e-business topics, such as data
storage, network security, databases, B2B and B2C e-commerce, the IT
job market and the maneuvers of high-tech businesses.

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